Privacy Policy
Last updated: October 28, 2026
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for field services. This may include your name, email address, phone number, and billing address.
We also count visits to our website (which pages are viewed, and what is added to the cart) to see what's useful and improve the site. This count uses a random number saved in your browser, not your name or email, and we don't store your IP address. We never sell this information.
2. How We Use Your Information
We use the information we collect to process your orders, provide pond maintenance services, and communicate with you about championship koi and equipment. We also use this data to improve our shop and customer portal experience.
We use QuickBooks Online (Intuit) for our accounting. It receives our daily sales totals only, not customer names, emails or addresses.
Our website chat assistant, Taki, is powered by Anthropic's Claude. Messages you send to it are processed by Anthropic and kept by us for 30 days.
3. Data Security
We take reasonable measures to help protect information about you from loss, theft, misuse, and unauthorized access. All payments are processed securely via Stripe; we do not store your credit card details on our servers.
4. Contact Us
If you have any questions about this Privacy Policy, please contact us at info@lagunakoi.com or (949) 494-5107.