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Return Policy

Return Policy

Return Policy

At Laguna Koi Ponds, we stand behind the quality of our products and are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, we are here to help.

Customers may return any product purchased from Laguna Koi Ponds within 30 days of the purchase date for a full refund or exchange. To initiate a return, please contact our customer service team

All returned items must be in their original condition, with all original packaging, components, and accessories included. We reserve the right to refuse a refund for any items that are not returned in their original condition.

Refund Policy:

If you are not satisfied with your purchase, we will issue a full refund for the cost of the product(s) within 30 days of the purchase date. Refunds will be processed using the original payment method. If the payment method is no longer available or if there are extenuating circumstances, we will issue a store credit for the value of the returned item(s).

Exceptions to Our Return and Refund Policy:

The following items are not eligible for return or refund

  • Koi Fish
  • Custom, special or personalized orders
  • Marked Down Sale Items
  • Digital Products
  • Opened Food, Chemicals, and other perishable items
  • Already used or installed equipment

If you have any questions or concerns about our return and refund policy, please do not hesitate to contact us.